Client Agreement
Terms and Conditions:
VACATION CONFIRMATION / PARTICIPANT AGREEMENT
Thank you for choosing Atouristlife Travel DBA A Touristlife LLC. for your special trip. To ensure that you understand the conditions of your vacation and its components, please review the following policies and procedures completely. It is your responsibility to read these conditions prior to making a payment. Providing payment constitutes your complete understanding of all terms and conditions pertaining to your travel arrangements.
RESERVATION NAMES AND CONTACT INFORMATION: For international travel, the name on your reservation must match your passport exactly (first, middle, last, Jr., Sr., etc.), no exceptions. We also must have your complete and accurate contact information to finalize your reservation. A Touristlife is not responsible for disruptions in your travel plans or a declination in service due to travelers providing incorrect or delayed information.
PASSPORTS: Everyone, including children and infants, MUST have a VALID passport book to travel internationally (not Passport Card!). Failure to comply will result in denial of boarding, no refund, no exceptions. A Touristlife is not responsible for passports in any way. Most international destinations require that your passport be valid for 6 months beyond your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR. For information regarding passport applications or renewals, please visit the U.S. Department of State website (www.state.gov)
TRAVEL RESTRICTIONS AND DESTINATION REQUIREMENTS: It is the traveler’s complete responsibility to check and verify any and all passport, visa, vaccination, or other entry requirements of your destination(s). "This may also include COVID TESTING for destination arrival and return. Testing is ALWAYS the responsibility of the Traveler to set up, complete, and pay for unless the Supplier offers it. Passengers with prior criminal convictions are responsible for ensuring that they are not restricted by the laws of the country to which they are traveling. For example: Passengers with DUI/DWI convictions may be prohibited from traveling to Canada. Passengers traveling without proper documentation or meeting destination requirements may be denied boarding or entry to an international destination and will not be entitled to a refund.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Please contact us for more information and sample letters. A Touristlife is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
AIRLINE TICKETS: If A Touristlife's suppliers book your airline tickets, please note that your airfare is always name specific, 100% non-refundable and subject to individual airline penalties/fees (see insurance below). A Touristlife does not recommend Basic Economy fares. Air prices do not include baggage fees, early boarding fees, seat assignment and/or upgraded fees. Travelers understand that they are responsible for their seat selection, including any fees for upgraded seat assignments. Downloading an APP for the proposed airline is the easiest way to stay informed of changes.
AIRLINE POLICIES: A Touristlife is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. It is the traveler’s responsibility to know and understand their airlines current travel policies and regulations. Flight details including departure times are always subject to change by the airlines. It is the travelers’ responsibility to check in for the flight 24 hours in advance and reconfirm all gates and times. It is also the travelers’ responsibility to arrive at the airport on time; we recommend arriving no later than two (2) hours prior to your scheduled flight departure time. We are required by law to tell you that federal law forbids the carriage of certain hazardous materials aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety.
ADA: Pursuant to the Americans with Disabilities Act (the ADA), A Touristlife seeks to accommodate disabled travelers to the extent possible and consistent with your travel supplier’s offering. Passengers are required to advise A Touristlife of their accessibility requirements prior to booking in order for us to determine if reasonable accommodations are available. A Touristlife will try to accommodate special access needs but does not guarantee that it will be able to do so in all cases.
TRAVEL INSURANCE: A Touristlife encourages the purchase of Travel Protection Insurance at time of booking. Travel Insurance can help minimize the monetary loss incurred due to unforeseen events such as: cancellation, missed connections, baggage loss, trip delay, and especially medical emergencies. Fear of COVID 19 is NOT a covered reason. Please seek guidance directly from the Insurance Carrier. Travelers who opt out of insurance coverage will be asked to sign a waiver indicating that they decline coverage and hold A Touristlife harmless. This waiver must be received by A Touristlife before the reservation can be completed. If you do not purchase travel insurance, there are no refunds of any kind, including deposits. Travel insurance costs are generally non-refundable after purchase. A Touristlife is not responsible for the services and policies imposed by Travel Insurance partners.
FINAL PAYMENT: The final payment must be received by the due date. Payments are made automatically on your due date. If you wish to change the form of payment you must communicate with your travel advisor to ensure payment is made before the due date. If payment is not received by the due date, your reservation is subject to cancellation. A Touristlife has no control over and are not responsible for cancellations due to payments made after the due date.
CANCELLATION FEE: If a trip is canceled completely A Touristlife reserves the right to charge a $50 administrative processing fee per traveler. This is separate and incremental to any fees or penalties levied by the travel supplier and is to cover the time spent processing your booking and subsequent cancellation.
ADDITIONAL TRAVEL DOCUMENTS: One set of printed travel documents will be sent to the lead passenger on each booking approximately two weeks before travel only if Final payment has been completed. It is the traveler’s responsibility to review the documents and communicate details to other members in their party. Additional document packages can be mailed for a $15 charge per packet. Electronic documents are no charge.
RETURNED DOCUMENTS CHARGE: It is the travelers’ responsibility to inform us of address changes as documents will be mailed to the address on your booking. If documents are returned, we are happy to re-send documents for a $15 charge. You may also opt for eDocs only.
CREDIT CARD CHARGES: Traveler understands that A Touristlife has relationships with many travel supplier partners; charges on the client’s credit card statement may appear as MTravel or as the name of a preferred supplier partner. Client understands that he/she shall be liable for any and all charges placed on credit cards in the event such charges are declined or charged back for any reason including any unauthorized or fraudulent use of credit card. Agency shall not be responsible for any losses or damages associated with the fraudulent use of credit card and client shall hold Agency harmless from any and all losses, damages or claims of any kind arising from or connected to the fraudulent use of credit card.
CHARGEBACKS: Trip payments are a binding agreement where you give A Touristlife approval to charge your card for the approved amount. As such, travelers waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (exception fraud), including a force majeure event, and you agree to refund policies and procedures as outlined in the terms and conditions of your trip. In the event that you attempt without our authorization to chargeback, reverse, or recollect a trip payment already made, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, without limitation, attorney fees.
TRAVEL SAFETY: A Touristlife has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning other possible dangers at destinations, A Touristlife recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, A Touristlife recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). Some Countries also have limits on drugs, both prescription and over the counter in their country. It is the traveler’s responsibility to know, understand and follow the rules and regulations established by travel supplier partners including but not limited to airlines, transportation companies, hotels, resorts and tour operators. You hereby release A Toursitlife from all claims arising out of any problems.
DISCLAIMER OF LIABILITY: A Touristlife is a travel agency acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. A Touristlife shall not be responsible for any weather conditions, tour availability, injuries, damages, or losses caused to any traveler in connection with acts of God, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, epidemics, pandemics, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, consult the Centers for Disease Control and Prevention. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members. No refund can be made to the customer for unused services, unused transportation, unused sightseeing, unconsumed meals included in the package, (Breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler.
These terms and conditions are subject to change without notice.
VACATION CONFIRMATION / PARTICIPANT AGREEMENT
Thank you for choosing Atouristlife Travel DBA A Touristlife LLC. for your special trip. To ensure that you understand the conditions of your vacation and its components, please review the following policies and procedures completely. It is your responsibility to read these conditions prior to making a payment. Providing payment constitutes your complete understanding of all terms and conditions pertaining to your travel arrangements.
RESERVATION NAMES AND CONTACT INFORMATION: For international travel, the name on your reservation must match your passport exactly (first, middle, last, Jr., Sr., etc.), no exceptions. We also must have your complete and accurate contact information to finalize your reservation. A Touristlife is not responsible for disruptions in your travel plans or a declination in service due to travelers providing incorrect or delayed information.
PASSPORTS: Everyone, including children and infants, MUST have a VALID passport book to travel internationally (not Passport Card!). Failure to comply will result in denial of boarding, no refund, no exceptions. A Touristlife is not responsible for passports in any way. Most international destinations require that your passport be valid for 6 months beyond your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR. For information regarding passport applications or renewals, please visit the U.S. Department of State website (www.state.gov)
TRAVEL RESTRICTIONS AND DESTINATION REQUIREMENTS: It is the traveler’s complete responsibility to check and verify any and all passport, visa, vaccination, or other entry requirements of your destination(s). "This may also include COVID TESTING for destination arrival and return. Testing is ALWAYS the responsibility of the Traveler to set up, complete, and pay for unless the Supplier offers it. Passengers with prior criminal convictions are responsible for ensuring that they are not restricted by the laws of the country to which they are traveling. For example: Passengers with DUI/DWI convictions may be prohibited from traveling to Canada. Passengers traveling without proper documentation or meeting destination requirements may be denied boarding or entry to an international destination and will not be entitled to a refund.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Please contact us for more information and sample letters. A Touristlife is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
AIRLINE TICKETS: If A Touristlife's suppliers book your airline tickets, please note that your airfare is always name specific, 100% non-refundable and subject to individual airline penalties/fees (see insurance below). A Touristlife does not recommend Basic Economy fares. Air prices do not include baggage fees, early boarding fees, seat assignment and/or upgraded fees. Travelers understand that they are responsible for their seat selection, including any fees for upgraded seat assignments. Downloading an APP for the proposed airline is the easiest way to stay informed of changes.
AIRLINE POLICIES: A Touristlife is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. It is the traveler’s responsibility to know and understand their airlines current travel policies and regulations. Flight details including departure times are always subject to change by the airlines. It is the travelers’ responsibility to check in for the flight 24 hours in advance and reconfirm all gates and times. It is also the travelers’ responsibility to arrive at the airport on time; we recommend arriving no later than two (2) hours prior to your scheduled flight departure time. We are required by law to tell you that federal law forbids the carriage of certain hazardous materials aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety.
ADA: Pursuant to the Americans with Disabilities Act (the ADA), A Touristlife seeks to accommodate disabled travelers to the extent possible and consistent with your travel supplier’s offering. Passengers are required to advise A Touristlife of their accessibility requirements prior to booking in order for us to determine if reasonable accommodations are available. A Touristlife will try to accommodate special access needs but does not guarantee that it will be able to do so in all cases.
TRAVEL INSURANCE: A Touristlife encourages the purchase of Travel Protection Insurance at time of booking. Travel Insurance can help minimize the monetary loss incurred due to unforeseen events such as: cancellation, missed connections, baggage loss, trip delay, and especially medical emergencies. Fear of COVID 19 is NOT a covered reason. Please seek guidance directly from the Insurance Carrier. Travelers who opt out of insurance coverage will be asked to sign a waiver indicating that they decline coverage and hold A Touristlife harmless. This waiver must be received by A Touristlife before the reservation can be completed. If you do not purchase travel insurance, there are no refunds of any kind, including deposits. Travel insurance costs are generally non-refundable after purchase. A Touristlife is not responsible for the services and policies imposed by Travel Insurance partners.
FINAL PAYMENT: The final payment must be received by the due date. Payments are made automatically on your due date. If you wish to change the form of payment you must communicate with your travel advisor to ensure payment is made before the due date. If payment is not received by the due date, your reservation is subject to cancellation. A Touristlife has no control over and are not responsible for cancellations due to payments made after the due date.
CANCELLATION FEE: If a trip is canceled completely A Touristlife reserves the right to charge a $50 administrative processing fee per traveler. This is separate and incremental to any fees or penalties levied by the travel supplier and is to cover the time spent processing your booking and subsequent cancellation.
ADDITIONAL TRAVEL DOCUMENTS: One set of printed travel documents will be sent to the lead passenger on each booking approximately two weeks before travel only if Final payment has been completed. It is the traveler’s responsibility to review the documents and communicate details to other members in their party. Additional document packages can be mailed for a $15 charge per packet. Electronic documents are no charge.
RETURNED DOCUMENTS CHARGE: It is the travelers’ responsibility to inform us of address changes as documents will be mailed to the address on your booking. If documents are returned, we are happy to re-send documents for a $15 charge. You may also opt for eDocs only.
CREDIT CARD CHARGES: Traveler understands that A Touristlife has relationships with many travel supplier partners; charges on the client’s credit card statement may appear as MTravel or as the name of a preferred supplier partner. Client understands that he/she shall be liable for any and all charges placed on credit cards in the event such charges are declined or charged back for any reason including any unauthorized or fraudulent use of credit card. Agency shall not be responsible for any losses or damages associated with the fraudulent use of credit card and client shall hold Agency harmless from any and all losses, damages or claims of any kind arising from or connected to the fraudulent use of credit card.
CHARGEBACKS: Trip payments are a binding agreement where you give A Touristlife approval to charge your card for the approved amount. As such, travelers waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (exception fraud), including a force majeure event, and you agree to refund policies and procedures as outlined in the terms and conditions of your trip. In the event that you attempt without our authorization to chargeback, reverse, or recollect a trip payment already made, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, without limitation, attorney fees.
TRAVEL SAFETY: A Touristlife has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning other possible dangers at destinations, A Touristlife recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, A Touristlife recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). Some Countries also have limits on drugs, both prescription and over the counter in their country. It is the traveler’s responsibility to know, understand and follow the rules and regulations established by travel supplier partners including but not limited to airlines, transportation companies, hotels, resorts and tour operators. You hereby release A Toursitlife from all claims arising out of any problems.
DISCLAIMER OF LIABILITY: A Touristlife is a travel agency acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. A Touristlife shall not be responsible for any weather conditions, tour availability, injuries, damages, or losses caused to any traveler in connection with acts of God, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, epidemics, pandemics, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, consult the Centers for Disease Control and Prevention. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks and is advised to obtain appropriate insurance coverage against them. Traveler’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members. No refund can be made to the customer for unused services, unused transportation, unused sightseeing, unconsumed meals included in the package, (Breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler.
These terms and conditions are subject to change without notice.
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Your responsibilites
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*AIRLINE SCHEDULE CHANGES & CANCELLATIONS:
Airlines have the right to change flight schedules, flight #, aircraft, flight times & seat assignments due to airline changes within their network. They may even cancel flights entirely. These changes are beyond Destinations HD's control. In the event that such a situation occur; we will do our very best to assist you with finding best possible alternate option(s). If the flight time change is minor (2 hours or less) the airline will automatically make the change (airline policies/rules entitle them to legally do so). We will notify you of major changes as soon as possible. PLEASE NOTE: there may be additional costs to re-book a new flight should the airline cancel or make a major change to your original flight itinerary. A Touristlife is NOT responsible for any additional costs or fees imposed by the airlines. It is the responsibility of the passenger to check for last minute airline flight time changes within 24 hours of departure. A Touristlife is not responsible for changes that may occur from your original flight departure time. ALWAYS CONTACT AIRLINES FOR CURRENT FLIGHT INFORMATION. *BAGGAGE FEES: Due to continual changes in airline baggage policies it is suggested you inquire with your airline's website for up-to-date fees & information. A Touristlife is NOT responsible for additional fees incurred for baggage or seating. BAGGAGE FEES ARE NOT PART OF ANY TRAVEL PACKAGE AND ONLY PAYABLE TO AIRLINE DIRECT AT CHECK-IN. Please review the "Checked Bag and Carryon Bag Rules" at www.TSA.gov *RE-CONFIRM YOUR FLIGHTS: A Touristlife advises you to personally re-confirm your flight schedule at least 72 hours prior to departure directly with the airline in case of any last minute changes or delays. Most airlines allow you to check in online 24 hours prior to departure. Whenever possible download the app for your Airlines’ in advance for notifications. *AIRLINE CHECK IN: Please check in with your airline at the airport no later than two (2) hours prior to scheduled flight departure time. International travels require three (3) hour prior check-in at the airport. Most airlines require 60-90 mins to be checked-in prior to any flight OR they will deny you travel. Check with your airline to know their terms. Boarding doors will also close 10-15 mins prior to take off and will NOT OPEN UNDER ANY CIRCUMSTANCE. |
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